“The Personal Information that we collect is used for providing and
improving the Service. We will not use or share your information with
Metoomilk recognises the value of your privacy and appreciates your trust with us. The
usage of Metoomilk, its products, services, affiliations to any related third-party tools within
the scope of its affiliations with Metoomilk. It takes into account your agreement to the
collection, usage and disclosure of the information, as explained and stated in this Privacy
Policy, in accordance with the applicable laws of India. This applies to current and former
visitors to our website, our app and our affiliated products.
This document is an electronic record in terms of Information Technology Act, 2000 and
rules there under as applicable and the amended provisions pertaining to electronic records
in various statutes as amended by the Information Technology Act, 2000. This electronic
record is generated by a computer system and does not require any physical or digital
This document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and
subdomains and extensions linked, its app, services and products.
The products and services offered by Metoomilk, its website, app or any affiliated offering
are owned and operated by Metoomilk, a Private Limited company, limited by shares,
incorporated in India.
For the purpose of this policy, wherever the context so requires,
- The term ‘You’ & ‘User’ shall mean any legal person or entity accessing or using the
services or offerings provided on this App, Website or any affiliated offerings.
- The terms ‘We’, ‘Us’ & ‘Our’ shall mean the Company, as the context so requires.
- That ‘Platform’ shall refer to the offerings of the company, like the app, website or any
other platform that the company owns/ operates.
- The terms ‘Party’ & ‘Parties’ shall respectively be used to refer to the User and the
Company individually and collectively, as the context so requires.
- The headings of sections in this Policy are only for the purpose of organizing the
various provisions in an orderly manner, and shall not be used by either Party to
interpret the provisions contained herein in any manner. Further, it is specifically
agreed to that the headings shall have no legal or contractual value
- The use of the website or app by the user is solely governed by this Policy (Privacy
Policy), and the ‘Terms and Conditions’, and any modifications or amendments made
thereto by the company from time to time, at its sole discretion.
By using the website/ app, the user consents to the acceptance of this policy and the
mentioned terms unless the user explicitly denies providing the consent. As for the terms,
- The User unequivocally agrees that this Policy and the aforementioned Terms
constitute a legally binding agreement between the User and the Company, and that
the User shall be subject to the rules, guidelines, policies, terms, and conditions
applicable to any service that is provided by the Website, and that the same shall be
deemed to be incorporated into the Terms, and shall be treated as part and parcel of
- The User acknowledges and agrees that no signature or express act is required to
make these Terms and the Policy binding on the User and that User's act of visiting
any part of the Website constitutes the User’s full and final acceptance of the Policy
and the aforementioned Terms.
- The user agrees for secondary purposes, including but not limited to marketing and
communication, when providing us information.
- The user is aware that the public information user puts, both on the offline and online
mediums, directed towards the company, directly or indirectly, including but not
limited to message boards, forums etc. are stored by the company and any such
information may be used to resolve and pursue disputes in the requisite jurisdictions.
- The user is aware that the terms are binding, but are not limiting in nature of
information collection. The user is aware that the company can collect information
outside the scope of this policy, provided that the company asks the user’s consent
for the same.
- The user has the right to deny or withdraw their consent of providing us with any
information, at any time, by contacting us at firstname.lastname@example.org
Information we collect:
The user, when visiting the app or any affiliated website, expressly agrees and
acknowledges that the company collects and stores the information that either the user
provides explicitly or the company collects using the third-party tools and platform affiliations.
The company, with its offerings, either as an app or website, collects the data mentioned
Information User provides to us:
- The company collects information provided directly by the user, in the form of
creation or modification of the account, placing orders, feedback, uploading details or
communicating otherwise with the company in form of direct or indirect contact.
- The information may include the user’s name, email, contact details, address,
pictures, payment methods, any particular notes, or any documents provided
explicitly by the user.
- The information extends to retrieving OTP to sign up the user, using Gmail OAuth to
authorise and link the email with the Platform.
Information we collect through extended use of platform’s
The company’s platform receives the data from user’s devices, once provided with the
consent of the user, explicitly for some of the device data as Mobile Platforms (Android, iOS
etc) have laid out in their terms of service. The company might ask the user for the following
information, for which the permissions are based on the mobile platform’s policies.
- Personal Information: The company stores the details such as your personal details,
identification documents, the details you explicitly upload on our platform in the form
of service usage or communication, directly with our company.
- Contact Information: The platform accesses your contact addresses if provided
permission. This is used to store contact information from your address book to
facilitate our services.
What we do with the information:
The company collects the information and uses it to facilitate its services. We use this
information to facilitate the service and promote a user’s experience. The company states:
- That the information collected is used to improve its platform, generate insights and
statistics for the fulfilment of the platform and its services.
- That the information might be used for communicating with the user, directly or
indirectly in the form of feedback, marketing and promotional emails, grievance
redressal or any as company deem fit. The user can opt-out of these communications
anytime by explicitly directly communicating with the company.
- Perform internal operations, to prevent fraud and abuse of our Services; to
troubleshoot software bugs and operational problems; to conduct data analysis,
testing, and research; and to monitor and analyze usage and activity trends.
- Personalize and improve the Services, including to provide or recommend features
We value the trust you place in us regarding your information and usage of our products and
services. Any information entered by the user on the website and its affiliated subdomains
and extensions is stored confidentially to protect the user against unintentional disclosure to
third parties. Every usage of the user’s data is notified to the user prior to the action taken by
In order to protect your personal information, we take reasonable precautions and follow the
industry’s best practices. We do our best to make sure it is not inappropriately lost, misused,
accessed, disclosed, altered or destroyed. However, no method of security is completely
reliable and secure, and the company, Metoomilk or any of its affiliates are not responsible
in case of including but not limited to data theft, security loopholes, and information
The company engages with third parties to provide the user additional features and to
facilitate service delivery to the user. The services might include links to other sites. The
engage might include facilitation of the company’s services, perform service-related services,
analysing the data provided and assisting the company’s platform capabilities.
In general, the third-party providers used by us will only collect, use and disclose your
information to the extent necessary to allow them to perform the services they provide to us.
If the user clicks on a third-party link, it’ll be directed to another site.
For these providers, we recommend that you read their privacy policies so you can
understand the manner in which your personal information will be handled by these
providers. We have no control over and assume no responsibility for the content, privacy
policies, or practices of any third-party sites or services.
In particular, remember that certain providers may be located in or have facilities that are
located in a different jurisdiction than either you or us. So if you elect to proceed with a
transaction that involves the services of a third-party service provider, then your information
may become subject to the laws of the jurisdiction(s) in which that service provider or its
facilities are located
Disclosure of personal information
The company do not sell or share any personally identifiable information to any third party
(public/private), except under the conditions as mentioned above. We do, however, share
the information to third parties to deliver the services requested by you. However, we may
disclose your personal information if we are required by law to do so or if you violate our
Terms of Service or if you give us your consent to do so.
- The user is aware that the company may share the User’s personal information with
other entities and affiliates to help detect and prevent identity theft, fraud and other
potentially illegal acts; correlate related or multiple accounts to prevent abuse of the
Website’s services; and to facilitate joint or co-branded services, where such services
are provided by more than one corporate entity.
- The User is aware that the company may disclose personal information if required to
do so by law or if the Company in good faith believes that such disclosure is
reasonably necessary to respond to subpoenas, court orders, or other legal
processes. The company may also disclose the User’s personal information to law
enforcement offices, third party rights owners, or other third parties if it believes that
such disclosure is reasonably necessary to enforce the Terms or Policy; respond to
claims that an advertisement, posting or other content violates the rights of a third
party; or protect the rights, property or personal safety of its users, or the general
- The User is further aware that the Company and its affiliates may share some or all
of the User’s personal information with other business entities should the Company
(or its assets) plan to merge with, or be acquired by such business entity, or in the
event of reorganization, amalgamation, or restructuring of the Company’s business.
Such a business entity or new entity will continue to be bound by the Terms and
Policy, as may be amended from time to time.
Changes to the policy
The company retains the sole and exclusive rights to amend or modify the Policy and the
aforementioned Terms without any prior permission or intimation to the user and the user
expressly agrees that any such modifications and updates shall come into effect
immediately. The user is required to review it frequently to avoid any conflict of interest.
However, if we make any material or substantial changes, we will place a prominent notice
on our website/ application. If the change materially affects the user, we will send a notice to
you by email.
If you have any questions, grievances or suggestions regarding anything covered by this
privacy statement, or not covered but you consider an essential thing to bring to our notice,
you may contact our Grievance cell at email@example.com with subject as (PRIVACY